FAQs

Do I need to pay for shipping?

No, DEKO Tools offer free shipping for all orders from individual consumers placed on www.dekotools.com. The retail price is tax-included.

How long does delivery take?

Usually, the products will arrive within 3-15 days in the following regions: Europe, Israel, the USA. For other regions, please kindly check with our Customer Service. Note: Affected by Covid-19, there might be a delay in the delivery. If you haven't received your order within a week, please kindly self-check the tracking status on www.17track.net/en or contact our Customer Service.

Do you offer the worldwide shipping?

DEKO Tools have local warehouses all over the Europe, Israel, and the USA for retail. For other regions, please kindly check the delivery terms to your country with our Customer Service by online chat or email at services@dekotools.com.

Do you offer discounts?

We offer discounts and coupons for different events and occasions. Please kindly subscribe to our mailing list to take advantage of upcoming discounts and special offers for subscribers.

How can I track my package?

All parcels can be tracked as follows.

Step 1. Go to the global tracking site www.17track.net/en and choose your language.

Step 2. Fill in the tracking number.

Step 3. Check the status.

What's your return policy?

If your purchase from DEKO does not meet your satisfaction, you may return it within 30 days of purchase. The returned items must be new, unused, and resalable. DEKO will offer you the refunds after we receive and inspect the items. Shipping fees, taxes, and other charges incurred by the customer are non-refundable. Please kindly read the Return Policy page.

What is the warranty term?

We offer a one-year warranty from the date of purchase for all DEKO products. The limited warranty does not cover:
- Natural wear and tear caused by use in accordance with operating instructions.
- Unauthorized or improper maintenance, handling or overload.

- A human-made damage.

Please kindly read DEKO Warranty Terms.

I have a fault with my tool. How do I get it repaired?

In the first instance please contact the company you purchased it from and they will assist you.

- For direct purchases from www.dekotools.com, please contact our Customer Service at services@dekotools.com.

- For purchases from Aliexpress DEKO official store, please kindly provide your order number and send the inquiry at aliexpresssupport@dekotools.com.

- For purchases from Amazon DEKO official store, please kindly provide your order number and send the inquiry at support@dekotools.com.

Do you provide wholesales?

Yes. DEKO welcomes new distributors for a long-term cooperation. We can offer you a special price according to the quantity. Please visit the Business page and send us an email with your company introduction.