Warranty

Warranty Statement for electric equipment limited to electric drills, saws, tool sets, welding tools, spray guns, heat guns, sanders, grinders:

One(1)-year standard warranty(excluding pumps). 

If the items purchased within the scale above become defective due to faulty materials or workmanship within a period of 1-year from the date of purchase, we guarantee to do one of the following, though you may be required to pay shipping costs for the return of the product to us and shipment of the repaired/replaced product to you:

 

Replace or repair all defective parts, or,

Repair a defective unit, or,

Replace the unit with a new or reconditioned unit.

 

Warranty Statement for Pumps:

six(6)-month standard warranty. 

If the pumps purchased become defective due to faulty materials or workmanship within 6 months from the date of purchase, we guarantee to do one of the following, though you may be required to pay shipping costs for the return of the product to us and shipment of the repaired/replaced product to you:

 

Replace or repair all defective parts, or,

Repair a defective unit, or,

Replace the unit with a new or reconditioned unit.

 

Warranty Statement for Batteries:

six(6)-month standard warranty. 

If your batteries purchased or provided with tools become defective due to faulty materials or workmanship within 6 months from the date of purchase, we guarantee to replace with a new one, though you may be required to pay shipping costs for the return of the product to us and shipment of the replaced battery to you.

 

 

This Limited Warranty is subject to the following conditions:

 

Require proof of purchase including order number and place of purchase.

 

Battery packs are guaranteed for 6 months only.

 

The item has not been misused, abused, neglected, altered, modified, or repaired by anyone other than the DEKO’s authorized service center.

 

Defect or damage to the item has not resulted from the use of accessories or parts that are inappropriate for normal operation of the tool, or that are not designed for use with the item.

 

The item has not been subjected to fair wear and tear.

 

The item has not been used for trade purposes.

 

The item has not been used for rental purposes.

 

The item has not sustained damage through foreign objects, substances, or accidents.

 

 

Your limited warranty does not cover:

 

Natural wear and tear caused by use in accordance with operating instructions.

 

Unauthorized/improper maintenance/handling or overload is excluded from this warranty as are accessories such as bulbs, blades, and bits, etc.

 

Giveaway.

 

For warranty claims, please contact the DEKO customer service team depending onthe platform where you purchased the item. You will need to submit the proof of purchase in the form of a valid receipt that displays the date and place of purchase. Replacementitems do not come with a new warranty. The original item's warranty will continue from the original date of purchase.

DEKO customer service for official website: services@dekotools.com

DEKO customer service for Amazon: support@dekotools.com

DEKO customer service for Aliexpress: dante@gipower.com.cn

 

This limited warranty does not replace but is in addition to your statutory rights. This warranty does not apply to accessories supplied with the item. This limited warranty applies only to the original purchaser and may not be transferred. All repair and replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.